Privacy Policy

1. Introduction

LoomFreight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered freight automation platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Account credentials and authentication data
• Payment and billing information

2.2 Freight and Business Data

To provide our automation services, we process:

• Shipment information (origin, destination, cargo details)
• Customer and carrier information
• Pricing and quote data
• Email communications and attachments
• Invoice and payment records
• Load tracking and status information

2.3 Usage Data

We automatically collect information about how you use our platform:

• Device information and IP addresses
• Browser type and version
• Platform usage patterns and interactions
• Performance metrics and error logs

3. How We Use Your Information

We use the collected information for:

• Providing and improving our AI automation services
• Processing freight quotes, tracking, and document management
• Communicating with you about your account and services
• Analyzing usage patterns to enhance platform performance
• Ensuring security and preventing fraud
• Complying with legal obligations
• Training and improving our AI models (using anonymized data)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Business Partners: With carriers, shippers, or other parties as necessary to complete freight transactions
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with reputable providers
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and AI models

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Restrict processing of your information
• Data portability for your information
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our platform may integrate with third-party services (APIs, payment processors, etc.). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: