Terms of Service

1. Acceptance of Terms

By accessing or using LoomFreight's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and LoomFreight regarding your use of our AI-powered freight automation platform and related services.

2. Description of Service

LoomFreight provides an AI-powered automation platform designed for freight brokers and logistics professionals. Our services include:

• Automated freight quote generation and processing
• Load tracking and status updates
• Document processing and management
• Invoice auditing and reconciliation
• Email automation and communication tools
• Integration with third-party logistics systems

3. User Accounts and Responsibilities

3.1 Account Creation

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 User Responsibilities

You agree to:

• Use the service only for lawful business purposes
• Provide accurate and complete information
• Maintain the security of your account
• Comply with all applicable laws and regulations
• Not interfere with or disrupt the service
• Not attempt to gain unauthorized access to our systems
• Not use the service to transmit harmful or malicious content

3.3 Prohibited Uses

You may not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit viruses, malware, or other harmful code
• Attempt to reverse engineer our software
• Use the service for competitive intelligence gathering
• Resell or redistribute our services without permission

4. Subscription and Payment Terms

4.1 Subscription Plans

Our services are provided on a subscription basis. Pricing and features for each plan are detailed on our website and may be updated from time to time.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All payments are non-refundable unless otherwise specified
• Failure to pay may result in service suspension or termination
• You authorize us to charge your payment method for all fees

4.3 Price Changes

We reserve the right to modify our pricing with at least 30 days' notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

5. Data and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of your data, and we will process it in accordance with our Privacy Policy.

You grant us a limited license to use your data solely for providing and improving our services. We may use anonymized and aggregated data for analytics and service enhancement purposes.

6. Intellectual Property

6.1 Our Intellectual Property

The LoomFreight platform, including all software, algorithms, designs, and content, is protected by intellectual property laws. We retain all rights, title, and interest in our platform.

6.2 User Content

You retain ownership of the data and content you upload to our platform. However, you grant us a license to use, process, and store your content as necessary to provide our services.

7. Service Availability and Support

7.1 Service Level

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience occasional downtime.

7.2 Support

We provide customer support through various channels as specified in your subscription plan. Support availability and response times may vary by plan level.

8. Disclaimers and Limitations

8.1 AI and Automation Disclaimer

Our AI-powered automation tools are designed to assist with freight operations but may not be 100% accurate. You are responsible for reviewing and verifying all automated outputs before relying on them for business decisions.

8.2 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Limitation of Liability

IN NO EVENT SHALL LOOMFREIGHT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless LoomFreight from any claims, damages, or expenses arising from your use of the service, violation of these Terms, or infringement of any third-party rights.

10. Termination

10.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings. Termination will be effective at the end of your current billing period.

10.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or for any other reason at our discretion with reasonable notice.

10.3 Effect of Termination

Upon termination, your access to the service will cease, and we may delete your data after a reasonable retention period. You remain liable for all charges incurred before termination.

11. Modifications to Terms

We may modify these Terms from time to time. We will provide notice of material changes at least 30 days in advance. Continued use of the service after changes take effect constitutes acceptance of the modified Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LoomFreight regarding the service.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remainder of the Terms will remain in full force and effect.

13.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: